Tag Archives: listening

Don’t be a pain

We find most of our customers and orders by following up with people. You give someone a book. You never contact them again, they forget about you. You give them a book, later you make contact to see if they have any questions. You give them another book. Ask again. Sooner or later they will realize that you are there. You are going to be there, and you care. But, DON’T be a pain!
So what is the difference between good followup and being a pain? For one, have a smile on your face and in your voice. Get permission to follow up. Follow up at a time and place that is convenient for the customer. Listen to them. Pay attention to their concerns. If you don’t know the answer to a question, no problem. “I understand what you wish to know, and that is a good question. I will be very happy to find out for you.” You are there to help that person, Not be a pain.
I was in a convenience store one time bringing books to the clerk. Another person walked in. I immediately backed away as I did not wish to interfere with her conducting the business of the store. Her response? Oh, don’t worry about him, he is just a salesman. Well, what did she think I was? Difference was she was interested in what I was selling, not what he was selling. He was a pain. I was not.

How do you become teachable

We are told that if we wish to succeed, we must be teachable. Ok, what does that mean? It means that we must keep an open mind. It also means that we have decisions to make. When we are approached with a method of doing something, or a new way to look at something, we can discard it just because it is someone else’s ideas, not ours. I know plenty of people who make decisions this way. Fine. They have a right to make decisions the way they want. They will also never know success, because success requires another mind set.
A new idea or way of doing something shows up. How to be teachable? Listen carefully and watch what is done. Think about it. Go into the why. Is there a reason why it is done that way? If you are not sure, ask. Don’t judge, but ask. After you have investigated then compare that method or idea to what you are presently doing. If it is better in substantial ways, change the way you are doing things. If your way still seems better for whatever reasons you have decided that it is better, then don’t change. Being teachable means being open to learning. It does not mean that you must change. But, just because your method is best for you does not mean that it is automatically better for the other person. If they are also teachable, they will evaluate your method or idea also and they will change if you have the better one for them.
A post to look at to see ways to be teachable can be found from purposefairy.com, by Luminita D. Saviuc: http://www.spiritscienceandmetaphysics.com/15-things-you-should-give-up-to-be-happy/

Help the person do what they want to do.

Do not want for your business builder more than they want for themselves. I have been told this many times. Over and over I learn this lesson.
I will meet someone and after listening to them for a while I realize that they are “perfect” for my business. I know this. I can see how working with me will make their life so much better. Then I run into a slight problem. They do not see this. The harder I try to show them, the less they see it.
A children’s story tells us that a child, wanting to make friends with creatures of the wild, runs after them. Over and over he runs. The creatures without exception also run away from the curious and friendly child. Eventually he is told to sit down calmly and simply watch the animals that he has a chance to see. He does as he is told and sits. One at a time the animals, a deer, a rabbit, a raccoon, a bird, come over and start watching him. Eventually after many days of patiently sitting with the animals he is able to begin touching and patting them.
Listen to your business builder. What do THEY want? Does the person want to earn $150 to $300 extra a month to have a few luxuries? Help them to do that. Does the person want to build a business that will help the family with enough money to dependably pay bills? Show them how to do that. Does the person want to go all the way, build a large business and learn to help others build their businesses? Help them to do that. Do not go to the person who wants to earn the $150 and put pressure on them to build the large business. Doesn’t work that way.
As Zig Ziglar says, “If you help enough other people get what they want, you will get what you want”. The key is what THEY want, not what you want for them.